If you would like to return your wig or if a wig was faulty upon delivery - get in touch by sending an email to firstname.lastname@example.org or send @HazellWigs a dm on Instagram. Do not return without speaking to us first, you will not be refunded.
Please note Mystery Boxes and altered items can't be returned.
You must return your wig within 14 days of purchase. It must be
returned with all original packaging and tags still attached. The wig
must not have be worn, brushed or restyled in any way. Returned wigs will be fully and thoroughly inspected and if we find signs of wear we will contact you and send your wig back and you will not be refunded. You may remove your wig from the pouch to check if the colour and style is what you are after. As long as you don't alter it in any way, you will be able to return it. Return charges are for the buyer.
We will process your refund as soon as the item has arrived with us and has been inspected.
Please note: We cannot accept responsibility for any damages incurred when styling or washing your wig.
If you still have any questions, please get in contact by emailing email@example.com or send us a dm on Instagram @HazellWigs.
Not in the UK, but you might have to if you're anywhere else in the world. One or two wigs likely won't cost you anything extra, but the law is different for every country, so read up on your country's import laws if you want to be sure. We do not cover import fees, you are fully responsible.
First and foremost, make sure to store your wig away in a safe place. You can use the pouch it comes in as a storage bag if you don't have anything to store it in. This is to prevent the wig from tangling. Don't be afraid to give your wig a good brush, this helps them looking nice and natural! Be gentle when brushing.
detangle a wig by starting
above a knot because that pulling only makes the knot tighter. You
might end up breaking and pulling the hair. The
most important thing when brushing a wig is to always start from the
bottom. Work your way up, meaning brush out the ends of the section first.
There are lots of useful Youtube video's on this if you can't work it out!
If your wig needs a wash, fill a bucket or a sink e.g. with cold water. Add a couple of drops of washing up liquid. Add your wig to the mix and leave for 5-10 minutes. Take our your wig and leave to dry naturally, do not use a blow dryer.
Even though the wigs look great as they are, you might want to style them. All wigs look amazing in a half up ponytail, with space buns, braided etc. Don't be afraid to experiment! All wigs take heat. Straighteners and curling irons are safe to use. 180c degrees or lower is the recommended temperature for most of the wigs, however, in some rare cases, a lower temperature is recommended. Read the wig specifications in the wig's listing if you want to be sure.